Shipping & Delivery Policy
Last Updated: June 29, 2026
Thank you for shopping with us. We strive to deliver your textile fabric orders safely and on time. Please read our Shipping & Delivery Policy before placing an order.
1. Order Processing
All orders are processed within 1–3 business days after successful payment confirmation. Orders placed on Sundays or public holidays will be processed on the next working day.
2. Delivery Time
- Standard Delivery: 3–7 business days.
- Remote Locations: 5–10 business days.
- Delivery timelines may vary depending on your location and courier service availability.
3. Shipping Charges
- Shipping charges (if applicable) are displayed during checkout.
- Free shipping may be available on selected products or promotional offers.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email, SMS, or WhatsApp message containing your tracking details, if available.
5. Delivery Delays
While we make every effort to deliver your order on time, delays may occur due to:
- Weather conditions
- Public holidays
- Natural disasters
- Courier service delays
- Incorrect shipping information provided by the customer
6. Incorrect Address
Customers are responsible for providing accurate shipping details. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
7. Damaged Packages
If your package appears damaged during delivery, please refuse the package if possible or contact our support team within 48 hours of receiving your order with clear photos of the package and product.
8. International Shipping
International shipping is available only for selected destinations. Delivery time, shipping charges, customs duties, taxes, and import fees (if applicable) are the responsibility of the customer unless otherwise stated.