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Terms & Conditions

Last Updated: August 11, 2026

Welcome to our website. These Terms & Conditions govern your access to and use of our website and your purchase of textile fabrics and related products. By accessing our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and any policies referenced in them.

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1. Acceptance of Terms

By accessing this website, purchasing our products, or using any of our online services, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use the website or place an order.

These Terms & Conditions, together with our Privacy Policy, Shipping & Delivery Policy, and Refund & Return Policy, form the terms governing your use of our online store and purchases.

2. Products and Product Information

• We sell textile fabrics and related products through our website.
• We make reasonable efforts to ensure that product descriptions, specifications, measurements, images, and prices displayed on the website are accurate.
• Product images are provided for illustration and may appear slightly different depending on your screen, device, lighting, or display settings.
• Natural or manufacturing variations in fabric texture, weave, finish, pattern, shade, or colour may occur and may not constitute a product defect where they are within reasonable commercial tolerances.
• Availability of products may change without prior notice.

Where a product is described as customised, cut-to-order, made-to-order, or otherwise specially prepared according to the customer's instructions, additional terms may apply as stated on the product page or at the time of purchase.

3. Pricing and Payments

• All prices are displayed in Kuwaiti Dinars (KWD) unless otherwise stated.
• Applicable taxes, delivery charges, fees, or other charges will be displayed at checkout where applicable.
• Prices may be updated from time to time, but changes will not affect an order that has already been confirmed except where permitted by applicable law.
• Orders are generally processed after successful payment confirmation through the available payment method.
• We may use authorised payment gateways, banks, or electronic payment service providers to process transactions.
• We may refuse or cancel an order where there is a genuine pricing or technical error, suspected fraudulent activity, payment failure, product unavailability, or another lawful reason.

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Refund & Return Policy and applicable laws and regulations of the State of Kuwait.

4. Order Placement and Confirmation

When you place an order through our website, you are submitting a request to purchase the selected products. An automated order acknowledgement may be sent by email, SMS, WhatsApp, or another available communication method.

An order confirmation may include the products ordered, quantities, prices, delivery information, payment details, and other relevant transaction information. We may contact you if additional information is required to complete your order.

We reserve the right to refuse, cancel, or modify an order where reasonably necessary, including in cases of product unavailability, obvious pricing or description errors, suspected fraud, duplicate orders, or other circumstances permitted by applicable law. Where payment has already been collected for a cancelled order, an applicable refund will be processed.

5. Shipping & Delivery

Delivery is available to eligible locations within the State of Kuwait and, where offered, selected international destinations.

Delivery timelines are estimates and may vary depending on the delivery location, product availability, order preparation, courier operations, public holidays, traffic conditions, weather, customs procedures, or other circumstances beyond our reasonable control.

Please refer to our Shipping & Delivery Policy for detailed information regarding order processing, delivery areas, delivery charges, tracking, delays, unsuccessful deliveries, and international shipments.

6. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Refund & Return Policy and the applicable consumer protection and digital commerce requirements of the State of Kuwait.

Where applicable law provides a consumer with a right to cancel, return, exchange, or obtain a refund, nothing in these Terms & Conditions is intended to remove or restrict that legal right.

Certain products may be subject to legally permitted exceptions, including products that have been customised, specially prepared, altered, cut, or produced according to the customer's specifications, where such an exception applies under applicable law.

7. Customer Responsibilities

• Provide accurate, complete, and current personal, billing, and delivery information.
• Ensure that the telephone number and contact details provided with an order are correct and accessible.
• Review your order details, product specifications, quantities, and delivery information before completing the purchase.
• Keep your account credentials confidential and notify us if you believe your account has been accessed without authorisation.
• Use the website and our services only for lawful purposes.
• Do not attempt to interfere with, damage, misuse, or gain unauthorised access to the website, its systems, or other users' information.
• Do not use the website to engage in fraudulent, deceptive, abusive, or unlawful activity.

8. Intellectual Property

Unless otherwise stated, all content appearing on this website, including logos, trademarks, product images, photographs, graphics, text, product descriptions, website designs, layouts, software, and other materials, is owned by or licensed to our business and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, transmit, display, or commercially exploit any website content without our prior written permission, except where such use is permitted by applicable law.

9. Website Availability and Accuracy

We aim to keep our website available and information accurate, but we do not guarantee that the website will always operate without interruption, delay, technical errors, or temporary unavailability.

We may temporarily suspend, modify, update, or restrict access to parts of the website for maintenance, security, technical improvements, or other legitimate business reasons.

10. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or services where such exclusion is legally permitted.

Nothing in these Terms & Conditions excludes or limits any liability, consumer right, warranty, remedy, or obligation that cannot legally be excluded or limited under the laws of the State of Kuwait.

Where legally permitted, our liability in relation to a particular purchase will be limited to the remedies available under applicable law and, where appropriate, the amount paid for the affected product or order.

11. Privacy

We collect and process personal information in accordance with our Privacy Policy and applicable laws and regulations of the State of Kuwait.

By using our website, you acknowledge that your information may be processed for purposes including order processing, payment, delivery, customer support, security, fraud prevention, and other purposes described in our Privacy Policy and permitted by applicable law.

12. Electronic Communications

By using our website or placing an order, you agree that we may communicate with you electronically through email, SMS, WhatsApp, telephone, website notifications, or other available electronic methods regarding your orders, account, delivery, customer service, and other permitted communications.

Electronic records and communications may be retained as business records where required or permitted by applicable law.

13. Promotions and Discounts

Promotional offers, discounts, coupons, free delivery offers, and other campaigns may be subject to additional terms, eligibility requirements, validity periods, product exclusions, or minimum purchase requirements.

Promotional communications and advertisements will be presented in accordance with applicable requirements relating to digital commerce, advertising, consumer protection, and truthful product information.

14. Fraud and Unauthorised Transactions

We may take reasonable steps to prevent and investigate suspected fraud, payment abuse, unauthorised transactions, account misuse, or other unlawful activity.

Where necessary and legally permitted, we may suspend or cancel an order and may cooperate with payment providers, financial institutions, authorities, or law-enforcement bodies in relation to suspected unlawful activity.

15. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including payment providers, delivery companies, social media platforms, analytics providers, or other external services.

Third-party services operate independently and may be subject to their own terms and privacy policies. We are not responsible for the content, availability, or privacy practices of third-party websites or services.

16. Changes to These Terms

We may update or modify these Terms & Conditions from time to time to reflect changes to our business, website, products, services, technology, or applicable laws and regulations.

The updated version will be published on this page with the revised "Last Updated" date. Changes will apply from the effective date stated in the updated Terms, subject to any rights or obligations that have already arisen under applicable law.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the State of Kuwait, including applicable laws and regulations relating to electronic transactions, digital commerce, consumer protection, electronic payments, intellectual property, and other applicable commercial matters.

Any dispute arising from or relating to these Terms & Conditions or a purchase made through our website shall be subject to the jurisdiction of the competent courts of the State of Kuwait, unless applicable law provides otherwise.

18. Contact Us

If you have any questions regarding these Terms & Conditions, your order, our products, delivery, returns, payments, or any other matter relating to our website, please contact us using the contact details provided on our website.

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