Shipping & Delivery Policy
Last Updated: August 11, 2026
Thank you for shopping with us. We aim to deliver your textile and fabric orders safely, accurately, and within the estimated delivery time. This Shipping & Delivery Policy explains how orders are processed and delivered within the State of Kuwait and, where applicable, to international destinations.
1. Order Processing
Orders are normally processed within 1–3 business days after successful payment confirmation. Orders received outside our normal working hours, on official public holidays, or on days when our operations are closed will be processed on the next available business day.
Processing time may be longer for customised fabrics, special orders, bulk quantities, pre-order products, or items that require additional preparation. If there is a significant delay in processing your order, we will make reasonable efforts to contact you using the contact information provided at checkout.
2. Delivery Within Kuwait
We offer delivery to eligible addresses within the State of Kuwait through our designated delivery and courier partners.
- Standard Kuwait Delivery: Usually within 1–3 business days after the order is dispatched.
- Remote or restricted delivery areas: Delivery may require additional time depending on courier availability.
- Estimated delivery times may vary depending on the delivery area, order size, product availability, and courier operations.
- Some products may have different delivery estimates, which will be communicated or displayed before order confirmation where applicable.
Delivery dates and times are estimates only and are not guaranteed unless expressly stated otherwise at the time of purchase.
3. Shipping Charges
- Applicable delivery charges will be displayed during checkout before you complete your purchase.
- Delivery charges may vary depending on the order value, delivery location, product type, quantity, or delivery service selected.
- Free delivery may be offered from time to time as part of selected promotions or qualifying orders.
- Any applicable delivery promotion will be subject to the terms and conditions displayed at the time of purchase.
4. Order Tracking
Once your order has been dispatched, we may provide tracking information by email, SMS, WhatsApp, telephone, or through your customer account, depending on the delivery service used.
Tracking information may not become active immediately after dispatch. Please allow reasonable time for the courier's system to update the shipment status.
5. Delivery Appointment and Customer Availability
Our delivery partner may contact you using the telephone number or other contact information provided with your order to arrange or confirm delivery.
Customers are responsible for being available to receive the order or arranging for an authorised person to receive it on their behalf. Where a delivery attempt is unsuccessful, the courier may make another delivery attempt or contact you to arrange an alternative delivery time, subject to the courier's procedures.
6. Delivery Delays
We make reasonable efforts to meet the estimated delivery timelines. However, delivery may occasionally be delayed due to circumstances outside our reasonable control, including:
- Traffic congestion or road restrictions within Kuwait.
- Adverse weather conditions.
- Official public holidays or government-related closures.
- Courier or logistics service interruptions.
- High delivery volumes during promotional periods or seasonal periods.
- Incorrect, incomplete, or inaccessible delivery information.
- Security restrictions or restricted-access locations.
- Events beyond our reasonable control, including natural disasters or other force majeure events.
If a significant delivery delay occurs, we will make reasonable efforts to provide an update and assist you in contacting the relevant delivery service where appropriate.
7. Delivery Address
Customers are responsible for providing complete and accurate delivery information when placing an order. This may include the area, block, street, building number, floor, apartment or office number, mobile number, and any other information necessary for successful delivery within Kuwait.
We are not responsible for delays, additional delivery attempts, or failed deliveries resulting from incorrect, incomplete, outdated, or inaccessible information supplied by the customer.
8. Failed or Unsuccessful Delivery
If delivery cannot be completed because the customer is unavailable, the address is incorrect, the delivery location cannot be accessed, or the customer refuses to accept the order without a valid reason, the courier may return the shipment to us.
Where an order is returned because of information or circumstances attributable to the customer, any applicable re-delivery or return shipping charges may apply, subject to our applicable return and refund terms.
9. Damaged Packages or Products
Please inspect your package when it is delivered. If the outer packaging appears seriously damaged, opened, wet, torn, or otherwise compromised, please inform the delivery representative where reasonably possible and contact our customer support team as soon as possible.
If you receive a damaged or visibly defective product, please contact us within 48 hours of delivery and provide clear photographs or videos showing the packaging, shipping label, and affected product. We will review the matter and provide an appropriate resolution in accordance with our applicable return and replacement policy.
10. Textile and Fabric Orders
Fabric and textile products may be supplied in different quantities, cuts, rolls, bundles, or packaging formats depending on the product purchased.
For large, bulk, customised, or specially prepared fabric orders, additional processing or delivery time may apply. Any applicable special delivery requirements or estimated timelines will be communicated to the customer where reasonably possible.
11. International Shipping
International delivery may be available to selected destinations outside the State of Kuwait. International orders are subject to destination availability, courier restrictions, customs requirements, and applicable laws.
Unless otherwise expressly stated at checkout, the customer is responsible for any applicable customs duties, import taxes, clearance charges, governmental fees, or other charges imposed by the destination country.
International delivery times are estimates and may be affected by customs clearance, local authorities, transportation conditions, or other circumstances outside our reasonable control.
12. Customs and Import Requirements
For international shipments, customs authorities in the destination country may inspect, delay, hold, or assess charges on a shipment. We do not control the customs process or the time required for customs clearance.
Customers are responsible for ensuring that the products ordered can legally be imported into the destination country and for providing any information or documents required for customs clearance.
13. Order Cancellation Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact our customer support team as soon as possible. Cancellation requests are not guaranteed once an order has entered processing, been prepared, or been handed over to the delivery provider.
Any approved cancellation and refund will be handled in accordance with our applicable cancellation and refund policy and the payment method used for the transaction.
14. Delivery Confirmation
An order may be considered delivered when the courier records successful delivery to the address or recipient information provided with the order, subject to the courier's delivery procedures.
If you believe an order has been incorrectly marked as delivered but you have not received it, please contact us promptly so that we can investigate the delivery status with the relevant courier.
15. Contact Us
If you have questions regarding delivery, order tracking, delivery charges, damaged shipments, or an unsuccessful delivery attempt, please contact our customer support team through the contact details provided on our website.
When contacting us about an order, please provide your order number and the telephone number or email address associated with the order so that we can assist you efficiently.