Privacy Policy
Last Updated: August 11, 2026
Welcome to our website. We respect your privacy and are committed to protecting your personal information in accordance with the applicable laws and regulations of the State of Kuwait. This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit or use our textile fabric store website, place an order, contact us, or otherwise interact with our services.
1. Information We Collect
Depending on how you use our website, we may collect the following information:
- Name
- Email Address
- Mobile or Phone Number
- Delivery, Shipping and Billing Address
- Order and Purchase Information
- Payment and transaction-related information
- Customer service communications and enquiries
- IP Address, browser type, device information and website usage information
- Cookies and similar technical information
Payment card information is generally processed directly by our authorised payment service providers. We do not intentionally retain complete debit card, credit card, or banking credentials on our own servers unless this is specifically required and permitted by applicable law.
2. How We Collect and Use Your Information
We collect and process personal information only for legitimate and clearly identified purposes connected with our business and services. Depending on the circumstances, information may be used to:
- Process, confirm and fulfil your orders.
- Arrange delivery within Kuwait and, where applicable, to other destinations.
- Process payments and prevent fraudulent transactions.
- Respond to customer enquiries and provide customer support.
- Manage returns, exchanges, refunds and complaints.
- Maintain and improve our website, products and services.
- Maintain website, information-security and fraud-prevention measures.
- Comply with applicable laws, regulations, court orders and lawful governmental requests.
- Send service-related communications concerning your orders or account.
- Send promotional communications where you have provided the required consent or where otherwise permitted by applicable law.
Where consent is required for the collection or processing of personal information, we will seek consent in an appropriate manner. Where applicable, you may withdraw your consent, subject to any information that we are legally required to retain or process.
3. Cookies and Website Technologies
Our website may use cookies and similar technologies for essential website functions, login or session management, security, remembering preferences, improving website performance, analysing website usage, and, where applicable, marketing activities.
Where required, we will provide appropriate information and obtain the necessary consent for non-essential cookies or similar technologies. You may also manage or disable cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some website features.
4. Payment Security
Payments may be processed through authorised banks, payment gateways, financial institutions, or other trusted payment service providers. We take reasonable technical and organisational measures to protect payment-related information.
We do not request or intentionally store your PIN, online banking password, or other confidential banking credentials. Payment information provided through a payment gateway may be subject to that provider's own privacy policy and security practices.
5. Sharing and Disclosure of Your Information
We do not sell or rent your personal information. We may disclose or provide limited personal information where reasonably necessary for providing our services, operating our website, fulfilling your orders, protecting our business, or complying with applicable law.
Information may be shared with:
- Delivery companies, couriers and logistics providers.
- Payment gateways, banks and authorised payment service providers.
- Website hosting, cloud, technology and IT service providers.
- Customer support and operational service providers acting on our behalf.
- Professional advisers where reasonably required.
- Government authorities, courts, regulators or law-enforcement authorities where required or permitted by Kuwaiti law.
Third parties receiving personal information for the provision of services are expected to handle such information appropriately and in accordance with applicable contractual, security and legal requirements.
6. International and Cross-Border Data Processing
Some of our technology, payment, hosting, cloud, customer-support, or other service providers may process or store information outside the State of Kuwait.
Where personal information is transferred, accessed, or processed outside Kuwait, we will take reasonable steps to ensure that the transfer and processing are carried out in accordance with applicable Kuwaiti requirements and appropriate security safeguards. Where required, we will provide appropriate information regarding such processing and obtain the necessary consent or authorisation.
7. Data Security
We use reasonable technical and organisational security measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, destruction, or other unlawful processing.
Security measures may include access controls, confidentiality requirements, secure transmission technologies, system monitoring, authentication procedures, backups, and other safeguards appropriate to the nature and sensitivity of the information.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should also take reasonable steps to protect your account credentials and personal information.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, resolving disputes, maintaining business records, preventing fraud, and complying with applicable legal, regulatory, accounting, or contractual obligations.
When personal information is no longer required and there is no legal or legitimate reason to retain it, we will take reasonable steps to delete, destroy, or anonymise it in accordance with our applicable retention procedures.
9. Your Privacy Rights
Subject to applicable Kuwaiti laws and regulations, you may have rights regarding your personal information, including the right to:
- Request information about the personal information we hold about you.
- Request correction or updating of inaccurate or incomplete information.
- Request deletion of your personal information where legally applicable.
- Withdraw consent where processing is based on consent.
- Request restriction or cancellation of certain processing where applicable.
- Object to certain uses of your personal information where applicable.
- Opt out of promotional emails, SMS messages, or other marketing communications.
Requests relating to your personal information may be subject to identity verification and applicable legal or regulatory limitations. We may retain information where required by law or where necessary to establish, exercise, or defend legal rights.
10. Marketing Communications
We may send promotional communications about our products, offers, fabrics, services, or special promotions where you have provided the required consent or where such communication is otherwise permitted by applicable law.
You may withdraw your marketing consent or unsubscribe from promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us. Withdrawal of marketing consent will not affect the processing of information required for existing orders, transactions, security, or legal compliance.
11. Children's Privacy
Our website and services are not intentionally directed at children. We do not knowingly request or collect personal information from children without the consent or involvement of a parent or legal guardian where such consent is required by applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can review the information and take appropriate action.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, social media platforms, delivery services, or other external services. These third parties operate independently and may have their own privacy policies and terms.
We are not responsible for the privacy practices, security, or content of third-party websites or services. We recommend reviewing their privacy policies before providing them with personal information.
13. Personal Data Breaches
We maintain procedures designed to identify, assess, and respond to personal data security incidents. Where a personal data breach occurs, we will take appropriate measures to contain and investigate the incident and, where required by applicable Kuwaiti laws or regulatory requirements, notify the relevant authority and affected individuals.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable laws and regulations in the State of Kuwait.
Any updated version will be published on this page together with the revised "Last Updated" date. Where required, we may provide additional notice or seek consent for material changes.
16. Contact Us
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, withdraw consent, or make a privacy-related request, please contact us through the contact details provided on our website.